Providing superior service to our customers is not only the goal of Jeff’s Auto Repair and our Family of Service Centers, it is a commitment supported by Jeff Gietzen’s personal guarantee.
Quality assurance is also backed by our company warranty of 15 months or 15,000 miles on parts and labor which is measured by date and mileage recorded on customer’s original invoice.
All of our technicians and service advisors are fully trained through our “service recovery plan” to ensure total customer satisfaction. Any dispute or dissatisfaction will be handled in a professional manner.
Customer follow-up by an independent contractor is a key tool we use to continuously monitor customer satisfaction. Any complaint, though rare, is addressed immediately.